Privacy Policy

SanatanSewa V1 - Your Personal Celestial Guide

Effective Date: June 21, 2023

Thank you for choosing SanatanSewa. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our platform.

1. Information We Collect

1.1 Personal Information:

  • Account Information: When you register on our platform (web, iOS, Android), we collect your name, email address, phone number, and password.
  • Profile Information: You may provide additional information, such as your birth date, time, place of birth, and other personal details for astrological and Vastu consultations.
  • Payment Information: We collect payment details for processing transactions related to services and products.

1.2 Usage Information:

  • Log Data: We collect information about your interactions with our platform, including IP addresses, browser type, device information, and usage patterns.
  • Cookies: We use cookies and similar technologies to enhance your experience and gather information about the usage of our platform.

1.3 Communication Information:

  • Messages: We collect and store communications between you and our Gurus/Pandits, including chat and video call content.
  • Photos and Documents: You can share photos (e.g., palm photos, Janma Patro images) for personalized consultations.

2. How We Use Your Information

2.1 Providing Services:

  • To offer personalized astrological predictions, horoscopes, Vastu consultations, and other spiritual services.
  • To process transactions and deliver Puja Samagri and other products.

2.2 Improving User Experience:

  • To enhance the functionality and user experience of our platform.
  • To customize and personalize the services and content you receive.

2.3 Communication:

  • To send you updates, newsletters, and promotional materials related to SanatanSewa.
  • To respond to your inquiries and provide customer support.

2.4 Security and Compliance:

  • To protect the security of our platform and user data.
  • To comply with legal obligations and enforce our terms and conditions.

3. Sharing Your Information

3.1 With Service Providers:

  • We may share your information with third-party service providers who assist us in operating our platform and providing our services.

3.2 Legal Requirements:

  • We may disclose your information if required by law or in response to valid requests by public authorities.

3.3 Business Transfers:

  • In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

4. Your Choices

4.1 Account Information:

  • You can update or delete your account information at any time through your profile settings.

4.2 Communication Preferences:

  • You can opt out of receiving promotional emails by following the unsubscribe instructions in the emails.

4.3 Cookies:

  • You can manage your cookie preferences through your browser settings.

5. Security

We employ a variety of security measures to protect your information, including encryption and secure servers. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our platform. Your continued use of our services after the changes take effect constitutes your acceptance of the revised policy.

8. CCPA Privacy Rights (Do Not Sell My Personal Information)
Under the CCPA, among other rights, California consumers have the right to:
Request that a business that collects a consumer's personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.
Request that a business delete any personal data about the consumer that a business has collected.
Request that a business that sells a consumer's personal data, not sell the consumer's personal data.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.


9. GDPR Data Protection Rights
We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

SanatanSewa Email: [email protected] Address: Kathmandu, Nepal

By using SanatanSewa, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.